Shipping Information
Shipping Details:
Packages are typically dispatched within 2 business days after payment is received using trusted courier services such as UPS, TNT, FedEx, GLS or DPD.
- EU Delivery: 4-7 business days
- International Delivery: 5-12 business days
Once your order is shipped, you will receive a tracking number that allows you to monitor your shipment in real-time.
Terms and Conditions:
We reserve the right to change product labeling if deemed necessary, although the product specifications will remain unchanged.
We cannot be held responsible for damages caused by the use of gas forges, gas ovens, or gas burners that are used in a manner different from that recommended in the user manual.
By purchasing our products, the buyer agrees to have read, understood, and accepted the information regarding setup, terms of service, and shipping details.
We are not liable for orders that are not completed due to circumstances such as incorrect address information provided by the customer.
Liability:
We are responsible for the following circumstances:
- Loss of product due to courier services.
- If your product is damaged during transport, we will replace the damaged parts.
Refunds and Returns:
Refunds or reshipments due to incorrect address information will only be processed once the returned item has been received by us. The buyer is responsible for the return shipping costs.
Privacy:
Your personal data will be treated confidentially. Your information (billing, shipping, and payment details) is necessary to process orders and shipments accurately.